Practice Updates – COVID-19

April 10, 2020

Barrenjoey Psychology remains open

Currently, Barrenjoey Psychology in Warriewood is an essential service and is open for business as usual. We want to assure our clients that our psychologists and client support team are doing what they can to assure a safe space for those attending for psychological care.

We are ensuring we maintain social distancing in the waiting room and consulting rooms. Sanitiser is supplied in all our rooms and the premises are regularly disinfected. We will also be removing non essential items such as cushions, blankets and magazines from the practice until the spread of COVID-19 is contained. We apologize for any inconvenience this may cause.

To ensure the safety of all our clients and psychologists we do ask for you to stay at home when you are sick, whether you have COVID-19 or another virus or infection. This will minimize the risk of unknown cases spreading throughout our community. We are encouraging our clients to take heightened precautions to limit the spread of any virus by opting to not attend if they have begun to experience cold or flu-like symptoms.

If you are unwell and/or concerned about exposure to COVID-19, we encourage you to call the COVID-19 national hotline (1800 020 080). This hotline will operate 24 hours a day, seven days a week. You can also call your GP practice if you would prefer. If you are unwell and wish to cancel or reschedule your appointment, we ask that where possible you provide us with 24 hours notice of the cancellation. Otherwise, our cancellation policy allows you to be exempt from cancellation fees if a medical certificate is provided. As demand for our services has increased this act of kindness can provide another appointment time for somebody else in need.

Telehealth sessions are available

We also want to inform you of the availability of Telehealth sessions if you are unable to attend the practice in person. Barrenjoey Psychology is committed to continuing to shine the beacon of ongoing psychological care and support for all who need it during the COVID-19 outbreak. Our psychologists are all now trained in the use of video conferencing that is safe and secure and is acceptable to the Psychology Board of Australia guidelines.

At Barrenjoey we have been working hard to ensure it is a seamless and easy shift to video conferencing if this is what works for you. We want to ensure all of our existing clients are able to continue with treatment and we can still guide you on your journey to wellness.

A Telehealth session is a consultation with your psychologist held via video-conferencing  or over the phone. Our Telehealth sessions are conducted much the same as a regular in-person sessions and are 50-60 minutes. If you choose to book an online consultation we will email you some instructions on how to access the video session with your psychologist before the session.

Book your Telehealth sessions online

Telehealth sessions can be booked on the website under book online please include in your booking note that this is a booking for telephone or video conferencing.

Medicare telehealth sessions

We are able to provide telehealth and videoconferencing to all patients who have a preference to this service. All private health funds will accept telehealth sessions provided the patients GP recommends this service. It is recommended you contact your own health fund for more information on COVID-19 rebates to see a psychologist.

 Telehealth services were expanded on Monday 30th March and now medicare rebates apply to all persons with a mental health plan who access the psychologist by telephone or the internet. This helps to ensure the safety of our most vulnerable people as they can be offered help from the safety of their own homes.

We understand this is a very challenging time and please feel free to phone Barrenjoey Psychology for further information on 9979 3317

This is a time for us to come together – it’s time to connect with kindness.

Random acts of kindness can be spread and help us all to stay mentally strong